codvip Privacy Policy

01 Introduction

codvip operates an online gaming platform serving players in the Philippines. In the course of providing our services — account registration, PHP deposits, game play, sports betting, promotions, and customer support — we collect and process certain personal information about the people who use the platform.

This Privacy Policy sets out what information we collect, why we collect it, how it is used, who it may be shared with, and how long it is kept. It also explains the rights you have over your own data and how to exercise them.

We take our responsibilities regarding personal data seriously. We do not sell personal data to advertisers or data brokers, and we only share information with third parties where it is necessary to operate the platform, comply with legal obligations, or protect the security of the service.

02 What Personal Information We Collect

The information we collect depends on how you use codvip. Here is a breakdown of the main categories:

We collect only information that is necessary for the purposes listed in this policy. We do not collect sensitive health or political data, and we do not collect full bank account or e-wallet credential details — only payment method type and transaction reference numbers.

03 How We Use Your Personal Information

The personal information codvip holds about you is used for the following purposes:

• Account management: Creating and maintaining your codvip account, processing logins, and managing account security including OTP verification.
• Identity verification: Completing KYC checks as required before withdrawals are processed. This is a legal and security requirement, not optional.
• Financial processing: Handling your PHP deposits and withdrawal requests through accepted Philippine payment methods.
• Platform operations: Delivering the games, sports betting markets, live casino, and other features you use — including recording bet settlements and crediting winnings.
• Promotions: Determining eligibility for offers and applying bonus terms correctly based on your account activity.
• Responsible gaming: Monitoring account activity to detect potential problem gambling patterns and enforcing limits or exclusions that you have set.
• Security and fraud prevention: Detecting and investigating suspicious activity, duplicate accounts, and potential violations of our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and communicating important account information.
• Legal compliance: Meeting obligations under applicable laws and responding to lawful requests from authorities.

We do not use your personal data for automated profiling that produces legal effects or decisions without human review, except for standard fraud-detection screening which is always subject to manual review when it affects your account.

04 Sharing Your Information

codvip does not sell your personal data. We share information only in the following limited circumstances:

• Payment processors: Your transaction data is shared with the Philippine payment processors and banking partners needed to complete your deposits and withdrawals. Only the information necessary for the transaction is shared.
• KYC and identity verification providers: Your identity documents are shared with our KYC verification service provider to complete the identity check required before withdrawals.
• Technology and platform providers: Companies that provide game software, platform infrastructure, and security services may process technical data as part of delivering the platform. These providers are bound by data processing agreements.
• Legal and regulatory authorities: When required by law, court order, or legitimate regulatory request, codvip will share the information requested. We will notify you where legally permitted to do so.
• Fraud and security networks: In cases of suspected fraud, money laundering, or violation of our terms, relevant information may be shared with fraud prevention services or law enforcement.

All third-party service providers that handle personal data on our behalf are required to keep it confidential, use it only for the purpose it was shared, and maintain appropriate security standards.

05 How Long We Keep Your Data

codvip retains personal data for as long as is necessary for the purposes it was collected, or as required by applicable law. General retention guidelines are:

• Active account data is kept for the duration of your account and for a period after account closure to meet legal and regulatory obligations.
• Financial transaction records are retained for the period required under applicable financial regulations.
• Identity verification documents are kept for the minimum period required by KYC regulations, then securely deleted.
• Gaming history and bet records are retained as required for dispute resolution and regulatory compliance.
• Support communications are kept for a reasonable period to allow follow-up queries to be handled with context.

When data is no longer required for any active purpose and retention obligations have been met, it is securely deleted or anonymised.

06 How We Protect Your Data

codvip uses industry-standard technical and organisational measures to protect personal data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and the codvip platform is encrypted using SSL/TLS protocols.
• OTP verification: Sensitive account actions — including login from new devices and withdrawal requests — require OTP confirmation via your registered mobile number.
• Access controls: Personal data is accessible only to codvip staff and service providers who have a genuine need to handle it. All access is logged and auditable.
• Secure storage: Data is stored on secured servers with regular security assessments and vulnerability monitoring.

No system is completely impenetrable. In the event of a data breach that may affect your rights or interests, we will notify affected users promptly and take immediate steps to contain and assess the incident.

07 Cookies and Similar Technologies

codvip uses cookies and similar tracking technologies to operate the platform and improve your experience. These include:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session, and enabling security features. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect aggregate data about how users interact with the platform, helping us identify and fix issues. No personally identifiable information is contained in these cookies.
• Preference cookies: Store your platform settings and preferences across sessions so you don't need to reconfigure them each time you log in.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using codvip, but some preferences may not be retained between sessions. Essential cookies cannot be fully disabled while using the platform.

08 Your Rights Over Your Personal Data

You have the following rights in relation to the personal data codvip holds about you:

• Access: You can request a summary of the personal information we hold about your account at any time.
• Correction: If any personal information on your account is inaccurate or outdated, you can request a correction. Some corrections require re-verification for security.
• Deletion: You can request deletion of your account and associated personal data, subject to legal retention requirements. Financial and identity records required under law cannot be deleted before the mandatory retention period ends.
• Objection: You can object to specific uses of your data where those uses are not strictly necessary for providing the service or meeting legal obligations.
• Portability: You can request a copy of your account data in a commonly used format.

To exercise any of these rights, contact codvip support at [email protected] with your registered account details. We will respond within a reasonable timeframe. We may need to verify your identity before processing data requests.

09 Minors and Age Verification

codvip is strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is conducted as part of the KYC process required before withdrawals are processed.

If we become aware that personal data has been collected from a minor, the account will be suspended immediately and the data deleted in accordance with our deletion procedures. If you believe a minor has accessed the codvip platform using your details or a separate account, please contact support immediately.

10 Changes to This Privacy Policy

codvip may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or industry best practices. When material changes are made, registered users will be notified through the platform or via the contact details held on their account.

The updated policy will be published on this page with a revised review date. Continued use of the codvip platform following publication of a revised policy constitutes your acceptance of the changes. We recommend checking this page periodically to stay informed.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or want to raise a privacy concern, please contact the codvip support team:

Email: [email protected]

When contacting us about a data or privacy matter, please include your registered account email address and a description of your query. We aim to acknowledge requests within two business days and resolve them as promptly as possible.