Frequently Asked Questions About codvip

No. Each person is allowed only one codvip account. Creating multiple accounts under different email addresses or mobile numbers is a violation of the Terms and Conditions. Any duplicate accounts discovered will be closed, and balances may be forfeited. If you've forgotten your login details, contact support rather than registering again.

KYC (Know Your Customer) verification is an identity check required before your first withdrawal. You'll need to submit a government-issued Philippine ID — accepted documents include a Passport, Driver's License, UMID, SSS ID, or PhilSys National ID. KYC confirms you are who you say you are, that you're over 21, and that your account details are accurate. You can deposit and play before completing KYC, but withdrawals are processed only after verification is approved.

Contact codvip support at [email protected] with your registered email address and Philippine mobile number. The support team will verify your identity and assist with account recovery. Do not attempt to create a new account — each person may only hold one account and a duplicate registration will be closed.

Contact codvip support to request a contact detail update. You'll need to verify your identity before the change is applied. Keeping your Philippine mobile number current is especially important because OTP verification is sent to that number. An outdated number can lock you out of your account if you ever need to recover access.

codvip accepts PHP deposits via Philippine bank transfer (InstaPay and PESONet), and supported local e-wallets. All transactions are processed in Philippine Peso. Credit cards and cryptocurrency are not accepted. Full details on supported channels are listed in the Deposit section of your account once you're logged in.

InstaPay and real-time bank transfers typically credit to your codvip account within minutes of the transaction being confirmed on the banking side. PESONet transactions, which process in batches, may take longer depending on the cut-off schedule of your bank. If a deposit hasn't appeared after the expected timeframe, contact support with the transaction reference number from your bank.

Withdrawals are processed back to the same Philippine bank account or e-wallet source you deposited from. Your KYC verification must be completed before any withdrawal is processed. Go to your account's withdrawal section, enter the amount, and submit the request. Processing times vary by method — bank transfers typically take one to three business days.

Local Philippine e-wallets are among the supported deposit channels on codvip. The specific e-wallets available at any given time are shown inside your account's deposit section after login. Note that the deposit is initiated through the codvip platform — not from within the e-wallet app itself. Always check the current supported channels in your account for the most accurate information.

The Game Lobby includes online slots from multiple providers, live dealer casino games (including live baccarat, roulette, and blackjack), eBingo, online poker, and sports betting. All games load directly in your browser — no separate download is needed. The full catalogue is accessible once you're logged in to your codvip account.

No download is required. codvip runs entirely in your web browser on any device — iOS, Android, Windows, or Mac. Open your phone or desktop browser, log in to your account, and games load immediately. The platform is designed to work smoothly on mobile screens, so whether you're playing from Manila, Cebu, or Davao, the experience is the same.

All slot titles on codvip use random number generators (RNG) certified by their respective game providers. RNG technology ensures that each spin outcome is independent and unpredictable — no prior spin affects the next. Return-to-player (RTP) figures are provided by the game providers and are displayed in the game information for each title. Results are never guaranteed in your favour, and outcomes depend entirely on chance.

codvip covers a wide range of sports popular with Filipino bettors — including PBA and NBA basketball, UAAP and international volleyball, Philippine boxing, esports tournaments, and football leagues from across the world. Pre-match and live in-play betting are both available. The full list of active markets is shown in the Betting section of your account.

Bets are settled based on the official result of the event as reported by the relevant governing body or league. Settlement typically occurs shortly after the event concludes. For in-play markets, settlement reflects the result at the time the market closed. Any disputed settlement should be raised with codvip support within the timeframe specified in the Terms and Conditions, along with the relevant bet reference.

Yes. The codvip betting interface is fully optimised for mobile use. Log in to your account from your phone's browser and navigate to the Bet or Betting section to see live markets and place bets. No app download is needed. The mobile layout is designed to let you place bets, check odds, and review your open slips quickly, even on a smaller screen.

codvip uses SSL encryption on all connections between your device and the platform. OTP verification adds a second layer of identity confirmation for login and sensitive account actions. Your PHP balance is only accessible after a verified login session. Withdrawals require KYC identity verification before they can be processed. These measures work together to prevent unauthorised access to your account.

No. codvip support staff will never ask for your account password — not by email, live chat, phone, or social media. If anyone claiming to be codvip asks for your password, treat it as a scam attempt and do not share it. Report the incident to [email protected] immediately so we can investigate.

Contact codvip support at [email protected] immediately. Provide your registered email address, a description of the unusual activity, and any reference numbers or timestamps you can identify from your transaction history. The faster you report it, the quicker the team can investigate and, if necessary, secure your account. Consider changing your password as soon as you notice anything out of the ordinary.

codvip provides deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods, self-exclusion, and account activity history. All tools are accessible from your account settings without needing to contact support. See the Responsible Gaming page for a full explanation of each tool and guidance on when to use them.

Log in to your codvip account and go to account settings, then the Responsible Gaming section. You can set a daily, weekly, or monthly PHP deposit cap. Reductions take effect immediately. If you want to raise a limit, a waiting period applies before the increase becomes active — this is intentional to support thoughtful decision-making.

The minimum age to register and play on codvip is 21 years old. This is verified during the KYC process. Any account found to belong to someone under 21 will be closed immediately. There are no exceptions to the age policy.

Logged-in members can view all currently available offers in the Promotions section of the codvip website. Promotions are shown with their full terms and conditions before you opt in — there are no hidden requirements applied after the fact. Eligibility varies by promotion type and account status.

Most promotions on codvip require a manual opt-in from the Promotions section. This is intentional — it ensures you've reviewed the terms before your activity is counted toward any promotion requirements. Some account-wide offers may apply automatically, but these will be clearly indicated. Always read the specific promotion terms before opting in.

codvip may send promotional communications to eligible registered members via the email address or mobile number on file. Players in a self-exclusion or cooling-off period do not receive promotional messages during that time. You can manage your communication preferences in account settings. If you receive a promotional message, always verify it against the Promotions section inside your logged-in account before acting on it.